This policy explains how billing, cancellation, and refunds work for ScoreInspect. In short: you can cancel your Pro subscription at any time, you keep Pro access until the end of the period you have already paid for, and payments are not refunded.
1. Free plan
The Free plan does not require a payment method and is never charged. Its page allowance and limits are shown on the pricing page.
2. Pro subscription billing
The Pro plan is billed in advance at the start of each billing period and renews automatically at the end of each period until you cancel. Payments are processed securely by our payment processor. Any applicable taxes are shown at checkout.
Your Pro page allowance applies to each billing period. Unused pages do not carry over to the next period and cannot be exchanged for money or credit.
3. How to cancel
You can cancel at any time, without contacting us:
- Sign in and open the account page.
- Select “Manage or cancel subscription” to open the secure billing portal.
- Follow the instructions to cancel your subscription.
To avoid being charged for the next period, cancel before your current billing period ends.
4. What happens when you cancel
Cancellation takes effect at the end of your current billing period. Until then, you keep full access to Pro, including any pages remaining in your allowance. No further charges are made after you cancel. When the period ends, your account automatically moves to the Free plan, and you can subscribe again at any time.
5. Refunds
All payments are non-refundable. Canceling stops future renewals but does not result in a refund or credit for the current billing period, for any partially used period, or for unused pages. Refunds are also not provided because of dissatisfaction with recognition results; we encourage you to try the Free plan to evaluate ScoreInspect with your scores before subscribing.
If you were charged by mistake, for example charged twice for the same period or charged after your cancellation took effect, contact us through the contact page and we will correct the error, including by refunding the incorrect charge. Nothing in this policy limits any refund rights you may have under the laws that apply to you.
6. Deleting your account
Deleting your account from the account page cancels any active subscription immediately, rather than at the end of the billing period. You lose access to Pro right away, and the remaining time in the current period is not refunded. If you want to keep Pro until the end of the period you have paid for, cancel your subscription first and delete your account after the period ends.
7. How processed pages are counted
Pages are reserved from your allowance when you submit a document for processing. The reserved pages are returned to your allowance if:
- you cancel the job while it is still waiting in the queue;
- the upload cannot be stored or the job cannot be queued;
- processing fails because of an internal error or exceeds the time limit.
Pages are not returned if you cancel after processing has started, or if processing completes successfully, even when the recognition contains errors.
8. Failed payments
If a renewal payment fails, our payment processor may retry the charge, and Pro features may be paused until the payment succeeds. You can update your payment method from the billing portal. If the payment cannot be collected, the subscription is canceled and your account moves to the Free plan.
9. Price changes
If we change the price of the Pro plan, we will notify you before the change takes effect. The new price will apply from your next billing period, and you can cancel before then if you do not wish to continue.
10. Payment disputes
If you believe a charge is incorrect, please contact us before filing a dispute with your bank or card issuer. Most billing issues can be resolved quickly. While a payment dispute is open, we may suspend access to paid features.
11. Contact
For any question about billing, cancellation, or refunds, please reach us through the contact page and select “Plans and billing” as the subject.